Sue, Marsha Petrie.
Toxic people : decontaminate difficult people at work without using weapons or duct tape / Marsha Petrie Sue. - Hoboken, N.J. : John Wiley & Sons, c2007. - xiv, 222 p. : ill. ; 24 cm.
A hair in your biscuit -- Doesn't work well with others -- The steamroller -- The zipper lip -- The backstabber -- The know-it-all -- The needy weenie -- The whine and cheeser -- Planning for toxic spills -- Plotting toxic cleanup -- Listen up! -- Control the uncontrollable -- Toxic customer service -- Mental looting -- Toxic infections -- Ruffled feathers -- On a personal note -- Survivor.
9780470147689 0470147687
Conflict management.
Interpersonal relations.
Interpersonal conflict.
658.3 / SUT 2007
Toxic people : decontaminate difficult people at work without using weapons or duct tape / Marsha Petrie Sue. - Hoboken, N.J. : John Wiley & Sons, c2007. - xiv, 222 p. : ill. ; 24 cm.
A hair in your biscuit -- Doesn't work well with others -- The steamroller -- The zipper lip -- The backstabber -- The know-it-all -- The needy weenie -- The whine and cheeser -- Planning for toxic spills -- Plotting toxic cleanup -- Listen up! -- Control the uncontrollable -- Toxic customer service -- Mental looting -- Toxic infections -- Ruffled feathers -- On a personal note -- Survivor.
9780470147689 0470147687
Conflict management.
Interpersonal relations.
Interpersonal conflict.
658.3 / SUT 2007