Toxic people : decontaminate difficult people at work without using weapons or duct tape / Marsha Petrie Sue.
By: Sue, Marsha Petrie
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Material type: 
BookPublisher: Hoboken, N.J. : John Wiley & Sons, c2007Description: xiv, 222 p. : ill. ; 24 cm.ISBN: 9780470147689; 0470147687.Subject(s): Conflict management | Interpersonal relations | Interpersonal conflictDDC classification: 658.3 Online resources: Table of contents only | Contributor biographical information | Publisher description
Contents:
A hair in your biscuit -- Doesn't work well with others -- The steamroller -- The zipper lip -- The backstabber -- The know-it-all -- The needy weenie -- The whine and cheeser -- Planning for toxic spills -- Plotting toxic cleanup -- Listen up! -- Control the uncontrollable -- Toxic customer service -- Mental looting -- Toxic infections -- Ruffled feathers -- On a personal note -- Survivor.
| Item type | Current location | Call number | Status | Date due | Barcode |
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Books
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Eastern University Library General Stacks | 658.3 SUT 2007 (Browse shelf) | Available | 09941 | |
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Books
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Eastern University Library General Stacks | 658.3 SUT 2007 (Browse shelf) | Not For Loan | 09942 |
A hair in your biscuit -- Doesn't work well with others -- The steamroller -- The zipper lip -- The backstabber -- The know-it-all -- The needy weenie -- The whine and cheeser -- Planning for toxic spills -- Plotting toxic cleanup -- Listen up! -- Control the uncontrollable -- Toxic customer service -- Mental looting -- Toxic infections -- Ruffled feathers -- On a personal note -- Survivor.
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