Service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman and Steve Walton
By: Metters, Richard
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Contributor(s): King-Metters, Kathryn | Walton, Steve | Pullman, Madeleine.
Material type: 
BookDescription: 370 p. : ill. ; 24 cm.ISBN: 9788131501603.Subject(s): Customer services. -- Management | Customer services. -- Case studies. -- ManagementDDC classification: 658
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Eastern University Library General Stacks | 658 MES 2006 (Browse shelf) | Available | 10211 |
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Includes bibliographical references and index.
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